Carretra Manzanillo Barra de Navidad, KM 42 Col. Playa de Oro Barra de Navidad KM 42 Col, Playa de Oro, 28219 Manzanillo, Col.
Colima Colima, Mexico 28239
Office: +52 314 688 2823
Reservation Center: +52 998 253 61 12
Aeropuerto General Mariano Escobedo, Carretera Miguel Alemán km. 24, s/n Colonia, Apodaca Nuevo León, C.P. 66600 Zona de arrendadoras, local #2
Monterrey Nuevo Leon, Mexico 66600
Office: +52 81 8145 0536
Reservation Center: +52 998 253 61 12
America Car Rental requires the following documentation in order to offer the service:
• Minimum age is 21 years old, no maximum age limit.
• Credit Card personalized with the cardholder's full name and at least 1-year-old.
• Identification (INE in the case of Mexican customers and passport with photo in the case of foreign customers).
• Valid driver's license (National or International) ORIGINAL with photo and full name of the person and with at least one year of validity, NO MATTER THE COUNTRY OF ORIGIN. Digital driver's licenses are NOT accepted.
*WE DO NOT ACCEPT DIGITAL CREDIT CARDS OR CREDIT CARDS FROM DIGITAL PLATFORMS (NU, STORI, INVEX, ETC. AND/OR FINANCIAL SOFOM).
*WE DO NOT ACCEPT CREDIT CARDS ISSUED BY DEPARTMENT STORES.
*WE DO NOT ACCEPT BANK CARDS FROM BANBAJIO, DISCOVERY, BANCO AZTECA, BANCOPPEL.
In certain situations, America Car Rental will ask the customer at the counter for a proof of address and return flight information for the safety of the customer and the car.
America Car Rental reserves the right to decline a reservation if the client does not have complete rental requirements or finds any inconsistency in the documentation.
America Car Rental will honor all reservations received, these reservations must cover all rental requirements, if not, we reserve the right to decline a reservation, same as it may be if you notice that the information provided is wrong or has been altered (e.g. altered name, altered price, etc.).
America Car Rental offers its services based on vehicle categories and we will respect the code that our partner sends, it is important to clarify that the images of the vehicles advertised are only illustrative so we will honor the category requested, but not the vehicle of the published illustrative image.
It is important to mention that America Car Rental will have a waiting time of two hours from the pick up time that marks its reservation as long as the customer sends their flight data, It is important to note that if your flight is delayed or delayed, the customer must call or email us to notify us of any change in their pickup schedule.
If you do not have flight information after two hours America Car Rental reserves the right to customer service and will be based on vehicle availability.
After two hours delay, the reservation will be considered a No Show and we may or may not honor your reservation, depending on availability.
In Compliance with the Personal Data Protection Federal Law, Corporativo Empresarial Solar, S. A. de C.V. (“America Car Rental”) located at Calle Acceso a las bodegas SM 301 Mz. 30 lote 30 Bodega F1, CP 77560; Cancun, Quintana Roo, is responsible for handling your personal data.
Collection of data and means for obtainment.
The information provided voluntarily by the user must be accurate and truthful. America Car Rental will not be responsible if the information provided is incorrect or false. The information will be collected and stored by America Car Rental at the time of your online booking, or, via telephone, at one of our counters, offices or any other means.
User data may be obtained by the following means:
Personally through our reservation center or by contacting our Call Center. The data requested by America Car Rental may include, but it’s not limited to: Full name, gender, private address, home phone, work phone and mobile, email address, signature, RFC or CURP, usage preferences and financial data such as: Credit card number, card holder name, expiration date, security code and any other relevant information to process the reservation requested by you. Please note that in order for us to process the reservation and sale, the bank details and credit card information that you provide to us could be shared with American Express Corporation, Master Card or VISA to process the corresponding charges. America Car Rental reserves the right to disclose your personal information by telephone or online in the following cases:
When the personal data is legally required for the safeguarding of a public interest, or for procurement of justice.
Upon requests from state or federal, national or international authorities as part of an investigation for illegal or fraudulent acts.
To seek assistance from public safety authorities to protect the interests or security of America Car Rental.
In any of the cases established in Article 37 of the Federal Law on Protection of Personal Data Held by Private Parties and its Regulations.
Use of collected information
America Car Rental may use your personal data to process your reservation, provide the services and products that you requested, for tracking, updating, cancelling, notifying about new products or services that are related to those already booked, modifying or confirming the requested service; for promotional purposes; for financial and credit purposes, to comply with contract obligations with our clients; evaluate the quality of service; and, conduct surveys on preferences and consumption habits.
Data sharing, national and international
Your personal data may be shared to: business partners, affiliates, suppliers, financial, banking and credit institutions, in order to confirm your reservations and comply with the provisions of this Privacy Notice.
Exercise of ARCO Rights (rights to access, cancel, modify and oppose)
You have the right to, at any time, request access to your personal data to know what the situation is; rectify in case these are incorrect or outdated; eliminate the data if you think that they are not being used for the purposes established in this Privacy Notice; or oppose to the processing of your personal data concerning any of the purposes established in this Privacy Notice, and must tell us clearly what is the personal data that concerns you.
Right to revoke your consent to the processing of your personal data
According to the Federal Law on Protection of Personal Data Held by Private Parties, approved on April 13, 2010 in articles 3, Sections II and VII, and 33, as well as the denomination of Chapter II, of the Second Title, of the Federal Law of Transparency and Access to Government Public Information and in the case that you wish to eliminate your personal data from our database, you have the right to revoke the consent granted for managing of your personal data. To be able to exercise this right, you must submit a request in writing and in Spanish, and send to the following email address: firstname.lastname@example.org, or, you can send it by courier to the following address: Calle Access to warehouses SM 301 Mz . 30 lot 30 Bodega F1, C.P. 77560; Cancun Quintana Roo. The letter must contain the following points: Full name and surname, copy of an official form of identification, e-mail address or mailing address designated for notifications, and a telephone number. You should also clearly and accurately describe the personal data to which you wish to exercise some of the ARCO rights. You will receive an answer about the revocation within 20 business days from the receipt of your request, either by email addressed to your person or by letter to the mailing address that you provided us.
We understand the importance of safeguarding your personal data. We protect your data through the use of technical and administrative security controls to reduce the risks of loss, misuse, unauthorized access, disclosure and alteration. Some of the security methods that we use are firewalls and data encryption, physical data center access and authorization controls. However, be aware that no data transmission over the Internet or via e-mail is completely secure and, therefore, AMERICA CAR RENTAL cannot guarantee protection of all personal information against damage, loss, alteration, misappropriation or misuse. AMERICA CAR RENTAL makes reasonable efforts to ensure that the information on our website is accurate and current. However, the information may contain typographical errors and AMERICA CAR RENTAL offers no guarantee as to the accuracy of the information. AMERICA CAR RENTAL may change the information on its website at any time and without prior notification.