America Car Rental

Q: What are the requirements to rent?

Credit card - Issued by bankinge institutions: We do NOT accept credit or debit cards issued by department stores such as: Coppel, Banco Azteca, Liverpool, etc. Current driver's license. Current official identification (INE or passport).

Q: Do I need a minimum amount on my credit card?

In case of contracting directly with AMERICA CAR RENTAL the amounts vary according to the category requested starting at 500 USD according to the Exchange Rate in force at the counter

Question 1

What are the requirements to rent?

Accepted Answer

Credit card - Issued by bankinge institutions:
- We do NOT accept credit or debit cards issued by department stores such as: Coppel, Banco Azteca, Liverpool, etc.
Current driver's license.
Current official identification (INE or passport).

Question 2

What is the minimum age to rent?

Accepted Answer

18 years old.

Question 3

What is the minimum age to rent?

Accepted Answer

18 years old.

Question 4

Does the driver's license and credit card have to be in the same name?

Accepted Answer

It is a fundamental requirement that the owner will present a driver's license, credit card and official identification under his name in order to make the contract.

Question 5

Why can you not deliver me the exact vehicle that has my reservation?

Accepted Answer

Reservations are based on CATEGORY of vehicles not specific models. The images shown are merely illustrative.

For example, if you book a car of INTERMEDIATE CATEGORY you will find that we handle different brands and models; the one that, at that moment, has availability will be delivered.

Question 6

Does the credit card holder have to be present?

Accepted Answer

Yes, you must be present at the time of drafting the contract for the signature of said document.

Question 7

If I do not have a credit card, can I make a reservation?

Accepted Answer

You can make a reservation, but for the preparation of the contract the credit card is an indispensable requirement.

Question 8

Is it possible to rent a car with the credit card of a relative or friend?

Accepted Answer

The credit card is an essential requirement to rent a car and must be in the name of the owner of the rent (lease) of the vehicle, who must be present during the preparation of the contract. It is possible that a family member or friend who meets all the requirements will rent the car for you, but must include you as an additional driver so that you are also authorized to drive the rental vehicle.

Question 9

Do I need a minimum amount on my credit card?

Accepted Answer

In case of contracting directly with AMERICA CAR RENTAL the amounts vary according to the category requested starting at 500 USD according to the Exchange Rate in force at the counter

Question 10

What is a security deposit?

Accepted Answer

It is the amount that is blocked or withheld (it is not a charge) on the credit card during the rental of the car and serves as support for any additional charge. At the end of the rent of the vehicle it is released if there are no additional charges such as overtime, extensions, gasoline or any breach of terms and conditions of income that may result in the decline of the coverage acquired, holding the customer 100% of the value of the vehicle.

Question 11

Can I leave the guarantee deposit in cash?

Accepted Answer

For security reasons we do not accept deposits in cash, only in credit cards.

Question 12

How to know if the security deposit retained on my credit card was already released?

Accepted Answer

Upon return of the vehicle we will close the contract and with this a check out of the guarantee which would be released by AMERICA CAR RENTAL. However, some banking institutions do not reflect the release automatically, it will be reflected within 05 to 07 business days. In the event that this happens, we ask for your support to contact Customer Service at +52 (998) 253 61 10 to request a Release Letter indicating to the issuing bank that the amount withheld was already released and they can give follow-up to the relevant release process.

Question 13

My credit card offers coverage, is it applicable to my reservation?

Accepted Answer

If you made your reservation directly with us (website or Call Center) your contract already has this coverage, and it is not possible to decline it.
If you contracted through an intermediary, you should consider:
- In America Car Rental we do not have agreements with any banking institution on the protections in case of theft or accident. We suggest you contact your bank to request a letter that endorses the protection plan and its validity throughout Mexico or the insurance policy that will protect the vehicle during its lease (coverage of partial or total damages, as well as total theft).
- The policy or letter must be presented at the AMERICA CAR RENTAL counter at the time of drafting the contract, reserving the right to accept such protection.
- All institutions issuing credit cards or booking engines must be registered with the National Insurance and Bonding Commission, which is the official government institution that regulates insurance companies in Mexico.
- Depending on the reservation channel (website or Call Center) and the category of the vehicle, a withholding from the value corresponding to a deductible to the total value of the vehicle will be processed.
- In case of non-compliance with the terms and conditions of the rental agreement, the tenant will be responsible for the total cost of the repair or replacement of the vehicle. For example: if you misuse the vehicle, drive recklessly or under the influence of alcohol or drugs, among others.
- If at the time of the return of the rented vehicle it presents damages, the client will be responsible for the total payment before leaving the country and request reimbursement to the credit card or booking engine in his place of residence.

Question 14

Does the mileage have a cost?

Accepted Answer

We offer you UNLIMITED mileage in all our rentals.

Question 15

Do they have 24 hour service?

Accepted Answer

Yes, at our AIRPORT counter, we have a 24-hour service when renting and returning the vehicle.

Question 16

Can I rent a vehicle for hours?

Accepted Answer

If it is possible to rent a vehicle for hours, however, it must be considered that the payment will be made for a full day of rent since our rates are calculated based on a rental period of 24 hours.

Question 17

What time do I have to collect my vehicle after the reservation time?

Accepted Answer

If it is possible to rent a vehicle for hours, however, it must be considered that the payment will be made for a full day of rent since our rates are calculated based on a rental period of 24 hours.

Question 18

What happens if my flight is delayed?

Accepted Answer

By providing us with your flight number and contact telephone number, our Airport representatives will be monitoring the flight status and await your arrival.

Question 19

How long in advance of my flight should I return the vehicle?

Accepted Answer

We recommend:
- In NATIONAL FLIGHTS: One hour and a half before.
- In INTERNATIONAL FLIGHTS: Two and a half hours before.

Question 20

What extra accessories can I add to my reservation?

Accepted Answer

Of course! We offer rental service for baby seats or infants, GPS with Wi-Fi service and unlimited calls.
- They imply extra cost and are subject to availability

Question 21

Can I leave the country with the vehicle?

Accepted Answer

AMERICA CAR RENTAL offers the procedure for the authorization to cross the southern border of Mexico to the countries of Belize and Guatemala (prior authorization).
NOTE: The contracted coverage is only valid within the Mexican Republic and not outside the country.

In AMERICA CAR RENTAL we suggest you consider Clause 26 of your lease.

Question 22

What type of fuel do the vehicles use?

Accepted Answer

We have vehicles of different types of fuel according to the engine. In the tank cap is specified whether it is gasoline or diesel.
At AMERICA CAR RENTAL we suggest you consider Clause 22 of your lease.

Question 23

Do they have a roadside assistance service?

Accepted Answer

We offer Roadside Assistance service to all our customers, at no additional cost as long as the failure is due to mechanical damage attributable to the use of the vehicle and not due to negligence of bad handling, which may generate an additional charge in case of not having purchased Roadside Assistance (MRS).

Question 24

What should I do if I have a flat tire?

Accepted Answer

If it is possible to make the tire change, inform AMERICA CAR RENTAL and do so.
In the event of a loss or requiring Road Assistance, you must contact us, within 30 minutes after the incident, at +52 1 (998) 2 53 61 14 or contact us on WhatsApp at +52 1 (998) 2 42 64 56, to follow up on the incident reported.

Remember that you must remain at the scene until you receive instructions.

It is important to consider that in case of violating any clause of the rental contract, the coverage acquired will be declined, so AMERICA CAR RENTAL encourages you to read carefully the terms stipulated in your Rental Agreement.

In case of having Roadside Assistance coverage, and the client prefers to be supported, it can be done, in case of not having contracted SRA, it can be handled, but at an additional cost.

If the tire is damaged and does not have the TGI Coverage (Rims and Crystals), the corresponding charge will be made for the value of the tire.

Question 25

What should I do if I left the keys inside the vehicle?

Accepted Answer

Report immediately to AMERICA CAR RENTAL at +52 1 (998) 2 53 61 14 or contact us on WhatsApp a +52 1 (998) 2 42 64 56, to follow up on the incident.

Remember that you must remain at the scene until you receive instructions.

It is important to consider that in case of violating any clause of the rental contract, the coverage acquired will be declined, so AMERICA CAR RENTAL invites you to read carefully the terms stipulated in your Rental Agreement.

If you do not have the Road Assistance, Coverage, the locksmith's shipment will have an additional cost.

If the client wishes to open the unit of his own accord and it is damaged and / or altered, it will be considered as negligence and will be automatically responsible for the total costs of the repair of the vehicle.

Question 26

What should I do if I lost the keys

Accepted Answer

Report immediately to AMERICA CAR RENTAL at +52 1 (998) 2 53 61 14 or contact us on WhatsApp a +52 1 (998) 2 42 64 56, to follow up on the incident.

Remember that you must remain at the scene until you receive instructions.

It is important to consider that in case of violating any clause of the rental contract, the coverage acquired will be declined, so AMERICA CAR RENTAL invites you to read carefully the terms stipulated in your Rental Agreement.

At the time of making your call, you must indicate whether you wish to send a duplicate or a locksmith as long as you are within the coverage area, at an additional cost.

If you do not have the Road Assistance Coverage, the locksmith's shipment will have an additional cost.

If the client wishes to open the unit of his own accord and it is damaged and / or altered, it will be considered as negligence and will be automatically responsible for the total costs of the repair of the vehicle.

In AMERICA CAR RENTAL we suggest you consider Clause 02 of your lease agreement.

Question 27

What should I do if the car ran out of gas

Accepted Answer

In case of having the Cobertura SRA assistance will be provided on the road, and only the fuel supply will be charged according to the current AMERICA CAR RENTAL tabulator.

f the Road Assistance coverage is not available, the service may be granted with an additional cost for supply and for the fuel required according to the AMERICA CAR RENTAL tab.

Question 28

What should I do if I have some kind of accident

Accepted Answer

You must report it immediately to AMERICA CAR RENTAL at +52 1 (998) 2 53 61 14 or contact us by WhatsApp at +52 1 (998) 2 42 64 56, to follow up on the incident.

It is important to have the following information at hand in order to assist you adequately:
- Contract number.
- Vehicle plates.
- Address or location as accurate as possible.
Remember that you must remain at the scene until you receive instructions.

It is important to consider that in case of violating any clause of the rental contract, the coverage acquired will be declined, so AMERICA CAR RENTAL encourages you to read carefully the terms stipulated in your Rental Agreement.

In AMERICA CAR RENTAL we suggest you consider Clause 08 of your lease.

Question 29

How can I modify or cancel my reservation

Accepted Answer

You can modify or cancel your reservation through the Reservation Center: +52 (998) 2 53 61 12, or through our site: www.americacarrental.com.mx

It is important that you consider that any cancellation applies conditions and in some cases, penalties. We suggest you contact Customer Service at +52 (998) 253 61 10 to review your case.

If the reservation was made through an intermediary, we advise you to cancel by the same route.

Question 30

How can I pay for my reservation

Accepted Answer

You can contact our Reservation Center: +52 (998) 2 53 61 12 to make the prepayment, as well as on our website: www.americacarrental.com.mx.

Question 31

Can I change the vehicle category

Accepted Answer

Yes, as long as we have availability when you are at the counter, you can quote according to the current rate and pay the difference if there is one.

Question 32

How many additional drivers can I add to my reservation

Accepted Answer

The contract allows, with extra cost, a maximum of 2 additional drivers who must comply with the same requirements and be subject to the same obligations and responsibilities in driving the leased vehicle as the owner.

Question 33

Can I rent a vehicle and not drive it, assigning an additional driver

Accepted Answer

It is possible, as long as the owner of the lease is present at the time of signing the contract, being responsible for any additional charge that is generated from the rental of the vehicle.

Question 34

Can I change additional drivers during the rental of the vehicle

Accepted Answer

No, only those authorized to open the contract.

Question 35

Can additional drivers be added during the rental of the vehicle

Accepted Answer

Yes, as long as it is at the AMERICA CAR RENTAL. counter.

Question 36

Do you have transportation service to return the vehicle

Accepted Answer

AIRPORT:
- We offer the transportation service upon arrival and return of the vehicle.
BRANCH OFFICES:
- We offer pick up and drop off service in hotels, bus stations and ferries as long as they are within the return zone.

Question 37

Where can I return the vehicle

Accepted Answer

You can do it at any of the AMERICA CAR RENTAL branches we have within Mexico. Merida only has the Drop-Off service in the downtown and southeast branches of the country (Cancun, Playa del Carmen, Tulum, CDMX).

Question 38

Can I return the vehicle at another branch

Accepted Answer

In AMERICA CAR RENTAL we offer the return service in another office under the following conditions and additional cost per km: CONDITIONS (in direct contract with AMERICA CAR RENTAL):
- Rents Cancun to Playa del Carmen and / or Tulum or vice versa does not require a minimum of rental days.
- Rents Cancun to Merida or vice versa minimum 3 days of rent.
- Cancun Rentals to Mexico City, Guadalajara, Monterrey and / or Los Cabos or vice versa minimum 7 days of rent.

Question 39

In AMERICA CAR RENTAL we suggest you consider Clause 13 of your lease.

Accepted Answer

What happens if I do not return the vehicle on the agreed date
- If within 3 days after the return date you do not inform the Customer Service Area (+52 (998) 2 53 61 10) about the status and location of the car, it will be reported to the relevant authorities, excluding AMERICA CAR RENTAL of all responsibility.
  
  In AMERICA CAR RENTAL we suggest you consider Clauses 19 & 20 of your lease.

Question 40

COVERAGE:

Accepted Answer

What is the procedure to apply zero deductible coverage
- It is the unavoidable responsibility of the contract holder to report directly and immediately to AMERICA CAR RENTAL about any incident or accident that involves the rental vehicle at the telephone: +52 (998) 2 53 61 14. If this condition is not met, it will automatically be declined. acquired coverage.
  
  In AMERICA CAR RENTAL we suggest you consider Clause 08 of your lease.
For what reasons can the coverage acquired decline
- When the driver is under the influence of alcoholic beverages, enervants, hallucinogens, narcotics, or any type of toxic substances; as well as having committed negligence, or not respecting the terms and conditions of the contract.
  
  In AMERICA CAR RENTAL we suggest you consider Clause 26 of your lease.
Can I add a coverage after the contract is drawn up
- Modifications to the contract can be made as long as the vehicle has not left the branch.

Question 41

EXTRA CHARGES:

Accepted Answer

Are there any additional charges that I may be charged at the end of my rent

Additional charges are possible for the following items:
- Extra hours.
- Missing gasolina.
- Extra days.
- Return in different branch.
- Loss of plaque.
- Cleaning.
- Hurt.
- Transit taxes.
- Crane.
- Replacement of key.
- Key repair.
- Decline of insurance by not respecting the terms and conditions of the contract.

Question 42

COMMENTS OR SUGGESTIONS:

Accepted Answer

Where can I submit a suggestion or comments regarding the service
- Your opinion is very important for us, so we ask that, in case you are still in the branch, you can find the Branch Manager or contact Customer Service by email: customer.service@america-carrental.com or by phone: +52 (998) 2 53 61 10.

Question 43

BILLING:

Accepted Answer

How can I request my invoice
- At the end of the rent you can request it to: facturacion@america-carrental.com by sending:
  - Contract number.
  - Reservation number.
  - Business name.
  - R.F.C.
  - Fiscal address.
  - Use of CFDI.
  - Telephone contact.

Question 44

WHY IS IT NECESSARY TO TRAVEL WITH PROTECTION INSURANCE AT CAR RENTAL IN GUADALAJARA JALISCO?

Accepted Answer

Renting a car in Guadalajara or anywhere in Mexico and the world, means traveling always protected against any mishap. Perhaps within your travel idea is to do it for rest, for business, family or any reason; renting a car in Guadalajara with America Car Rental will always improve your experience. Now, renting a car at Guadalajara Airport to travel is not just renting for rent, that is, you must do it well protected, for your own good and that of your loved ones. Within your planning trip, you should consider the following:

To begin with, to be of legal age, that is, to have an official identification in force to be able to rent a car in Guadalajara.
It may be too much to mention, but the driver’s license is indispensable to be able to rent a car in Guadalajara with America Car Rental.
If you are already of age, you have your driving documents in order, now you need to have a credit card to be able to purchase the service of economic car rental in Guadalajara.
Consider that, not being the owner of the vehicle, any car rental will have to ask you for insurance - know our insurance to rent a car with America Car Rental, click here - take into account all your needs, for example, if you are travelling with family and you are one of those who gets tired of driving long periods: additional drivers. If on your trip you have contemplated a wide route: time and mileage included, etc. Everything you need to feel protected during the rent of car or van at Guadalajara airport.

Question 45

WHY ARE YOU RECOMMENDED TO RENT A CAR AT GUADALAJARA AIRPORT?

Accepted Answer

Mobility: If your trip is scheduled to land at Guadalajara Airport, we have offices and staff that will be attending you to carry out your process of car rental with America Car Rental, from there you can move to your destination hotel without waiting or paying more.
You will be free! NO restrictions, NO schedules, you will be able to move freely throughout the city, without pressure. So you can do your planning trip as you like, with your rental car at Guadalajara Jalisco, there are no limits.
To save has been said: If you make sum of all the taxi services that you could acquire during your trip, contemplating transfers from one place to another, the sum would be high, renting an economic car in Guadalajara with America Car Rental, no doubt is the best option, because you can have your car at the time you want.

Question 46

WHAT TO DO WITH A CAR RENTAL IN GUADALAJARA JALISCO?

Accepted Answer

The metropolitan city founded on February 14, one of the largest and most beautiful in our country. The atmosphere offered by the Tapatia pearl will undoubtedly leave you amazed, as its colonial architecture in the downtown area features the city cathedral, the Municipal Palace and not to mention the architectural monuments. The fact of being a big city, which by the way, is considered to be united by 3 cities, it will be indispensable to rent cars in Guadalajara airport so you can move from one place to another without slope.

Our recommendation is that you travel during September to enjoy the Guadalajara International Mariachi Festival, where this musical genre is considered to be born. Otherwise, here are some options to enjoy your car rental in Guadalajara Jalisco:

Option 1: Museums - From history to science are some of the topics offered by private and public museums in Guadalajara, important points to learn about Mexican art. "El Museo de la Ciudad" tells us the whole history of Guadalajara and its urban phases. "The Cabañas Cultural Institute" offers hand-painted murals and colonial architecture.

Option 2: Tonalá Area - Better known as the traditional street market, the ideal day to visit this site are on Thursdays, they offer a variety of souvenirs and you can taste the local food, which will definitely leave you with a good taste in your mouth.

Option 3: Tlaquepaque: Magical town of the state, is located only 30 minutes away from the capital of the state, therefore we recommend renting a car with America Car Rental, you will have more facility to know all this amazing town. Here you will not lack activities, from a Tour Barrios de Barros where you will be able to know the whole process of making these crafts, "Our Sweets" is another walk that you will enjoy, especially your palate, as you will know the preparation of the typical sweets of the city and some drinks.

Question 47

WHEN RENTING A CAR AT GUADALAJARA AIRPORT WHERE TO GO TO EAT?

Accepted Answer

One of the most characteristic and extensive gastronomies of our country, fused between pre-Hispanic and Spanish culture, these are the 5 dishes that you should not miss during your visit to the pearl tapatia:

Torta Ahogada
Pozole
Birria
Carne en su jugo
Jericalla

You will definitely be fascinated by these 100% Mexican dishes and you can also get around the corner in the city. Now, to give you a bigger picture, we recommend the following restaurants to visit during car rental in Guadalajara

I Latina: One of the busiest restaurants in the city, characterized by its trendy atmosphere, which will surely transport you to another time and its dishes a delight!
La Vaca Argentina: Ideal for your business trip or a romantic dinner with your partner, it adapts perfectly, for its comfort and its wide cellar of red wines.
Karne Garibaldi: This restaurant won the Guinness Record for "the fastest restaurant"! its Mexican atmosphere and seasoning will surely make you fall in love.

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