Tolls and fines
America Car Rental offers the return of the vehicle, a tolerance period of 30 minutes, after this time is governed under the following conditions:
For each additional hour, it will cost 15 USD depending on the rented vehicle up to a maximum of 3 hours, after 3 hours delay, will be charged the full day.
In case the customer changes the time of return to the time stipulated in the contract, the customer must notify America Car Rental 24 hours in advance for rescheduling. Failure to do so America Car Rental will not be liable for any expenses or damages that the customer may suffer.
We offer the option to extend your rental contract, it is an obligation of the client to request the extension of the rental period at the branch where you rented before the end of the initial period. If after three days there is no communication from the client, America Car Rental reserves the right to report to the authorities the non-return of the vehicle according to the rental contract, excluding America Car Rental from any responsibility for any additional cost that may be generated. America Car Rental will respect the reserved rate during the initial rental period. In the case of extension it will be according to the rate in effect at the time of request or delivery of the vehicle as the case may be, based on our website.
America Car Rental offers the alternative of making the return of the vehicle for rent in any of its branches nationwide, this service will have an additional and independent charge of the same lease that will be applied to the return of the vehicle and is variable according to the distances between the branch of departure and the return. It is important that in order to have the option to return to another city, the minimum rent must be paid. Ask at the counter the cost of drop-off per branch.
Reservations policies
PLI (Damages to Third Parties) It is a civil liability coverage for damages to third parties in your person or your material goods, caused by the rented vehicle. This protection has a scope of $750,000.00 pesos.
*Does not include legal assistance.
America Car Rental offers additional responsibilities and/or protections, which may or may not be included in your rental, which can be purchased at the counter for protection and peace of mind. They should not be seen as an obligation but as a necessity for their safety and that of their family and avoid additional expenses not contemplated.
CDW (Collision Liability) It is a protection that reduces the liability of payment, in case of partial or total damages, caused to the rented vehicle, to a deductible according to the requested vehicle, which will be applied when the damages are greater than the deductible stipulated by collision, fire or theft. In case of damages less than deductible, the total value of the damage caused will be charged.
NOTE: Rental vehicles must have this CDW coverage, in case you do not have CDW you must purchase this coverage directly at the counter. In case of not acquiring it the guarantee policy will be applied and the customer will be 100% responsible for damages and/or up to the total value of the vehicle.
-
America Car Rental, DOES NOT have agreements with third parties such as credit cards, websites, booking engines, insurers and/or banking institutions for the protection of damage caused to the vehicle, This type of protection is handled in a refundable manner so the only protected person is the cardholder or insured and you must review the process with your insurance, for this reason NOT APPLICABLE IN OUR LEASE.
-
This coverage does not include other parts of the vehicle (such as glass, rims, rims, etc.), administrative expenses or accessories (such as GPS, infant chairs, personal items, etc.
SLI (Civil Liability Supplement) this coverage is an extension and complement of liability insurance with a coverage of up to 3,000,000.00 pesos in damages to third parties, as well as legal assistance if required.
-
This coverage is optional and it is highly recommended to acquire it, considering the new reform to the law of roads, bridges and transport of the Mexican republic, specifically in Articles 63 Bis, 64 and 74 Bis of the agreement issued on 07/2014.
TP (Theft Protection) This protection is an optional coverage that partially releases the tenant from liability for the total loss of the vehicle due to theft. If the customer does not accept the TP, in case of total theft of the vehicle, the customer will be responsible for the replacement cost of the same, up to the maximum amount of liability equivalent to the value of the vehicle. If the customer accepts the TP will only be responsible for the payment of the vehicle deductible.
LDW (Loss Damage Waiver with 0 deductible) This coverage eliminates all liability for damage or theft in whole or in part, offering coverage higher than credit cards or any other means, allows you to control your budget and have no additional charges, this coverage is invalidated if the rental policies agreed at the time of signing the rental agreement are breached. This protection does not include the loss or damage of keys, plates, fines and/or cranes.
PAI (Personal Coverage of Medical Expenses) With this coverage the client will be covered in medical expenses in case of accident in the rented vehicle, covering only the passenger capacity of the authorized vehicle.
TGI (Rines, Rims and Crystals Coverage) This coverage eliminates any responsibility of the customer for damage to the wheels, wheels and windows of the rented vehicle. Applies terms and conditions in the signed clause on the rental day. (Coverage does not apply if the driver is under the influence of alcohol or drugs).
SRA (Road Assistance) This coverage offers the road assistance required for the rented vehicle, such as: passing current, changing tires, locksmith in case of closing the vehicle with the keys inside, gasoline (does not include the cost of fuel). Applies restrictions.
MDW (Minor Damage Coverage) This coverage covers minor cosmetic damage to the vehicle up to $4,000 MXN during your rental *Restrictions apply
Important:
If your credit card already includes the coverage against damage and theft to the vehicle, it is necessary to leave a guarantee for the total value of the vehicle, as well as to present a printed letter issued by your bank in where it specifies that the cardholder has the requested amount available and indicates that you have the CDW/TP coverage.
The letter that the customer presented must be a valid letter and with a verifiable telephone number and email address for confirmation of cardholder and the specifications of the coverage include in his/her credit card.
This letter must be endorsed by the Comisión Nacional de Seguros y Fianzas, which regulates all insurance companies in Mexico.
It is important to clarify that the agreement is between the bank and the client, America Car Rental has no agreement with any bank or third party for CDW / TP (Collision and Theft) coverage. In case of total loss or theft and the client must inform America Car Rental at the time and then request clarification with the bank.
In case of not having the amount available for the total value of the vehicle, it will be necessary to acquire CDW/TP’s coverage.
ES
EN
FR
IT
